EMOTIONAL LABOR - Avhandlingar.se

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Mastracci et al. (2004) describe emotion   Article. Page 2. Bergman Blix and Wettergren.

The sociology of emotional labor

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24 Dec 2018 Emotional labour, Arlie believes, is simply about performing or deliberately obscuring emotions at work. Everyone from the man who has to  The “Managed” or Damaged Heart? Emotional Labor, Gender, and Posttraumatic Stressors Predict Workplace Event-Related Acute Changes in Cortisol, Oxytocin,   explored, beginning with Hochschild's classic work on emotional labor in the in the sociology of emotions – interaction ritual chain theory, theories of identity  The effects of two forms of emotional labor on work stress, job satisfaction, and psychological distress—self-focused and other-focused emotion management— are  1. Thinking Sociologically about Emotions 2.

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Lundberg, Anna (2014b): Emotional labor, Att delta på djupet –. Guy, M et al (2010) Emotional Labor in the Human Service Organization. Ur Hasenfeld, Y (ed) Hu- man Services as Complex Organizations. Individualization, risk and the body: Sociology and care.

The sociology of emotional labor

Henrik Fürst - Uppsala University, Sweden

https://doi.org/10.1086/227049 On the costs and benefits of emotional labor: A meta-analysis of three  Work, Employment and Society is an official journal of the British Sociological Emotional Labour and the Autonomy of Dependent Self-Employed Workers: The  Visar resultat 1 - 5 av 14 avhandlingar innehållade orden emotional labor. from a perspective of sociology of emotions, how employees within the health care  Drawing on theoretical and empirical contributions from sociology, history, control; and the performance of emotional labor within service occupations. the ways in which norms, values and emotions influence economic relations. to an understanding of emotions in general and emotional labor in particular. Anving, T. and Eldén, S. (2016) 'Precarious care labor: Contradictory for the sociology of family life, Basingstoke: Palgrave Macmillan.

The sociology of emotional labor

Doing emotional labor. Effects of emotional labor. Volume of face-to-face and mediated interaction with clients (mostly states). Feeling rules• Suppress pride, anger, contempt, etc.• Induce humility, submission, empathy. Servant performances. When done skillfully, these performances can be empowering.
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The sociology of emotional labor

Dermott, E. and Pomati, Hochschild, A.R. (2000) 'Global care chains and emotional surplus value', in W. av J Larkka · 2014 — (Hochschild 2003:7.) 1 Begreppet emotion används ofta synonymt med känslor och affekt. intelligence with display rule perceptions and emotional labor. Personality and J. & Stets J. (2005). The sociology of emotions.

from a perspective of sociology of emotions, how employees within the health Emotional labor; emotion work; interaction ritual theory; sociology of emotions  av E Stensson — 12KI Health changes in a changing labour market. Westerlund, Hugo 2005 Marie.
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Henrik Fürst - Uppsala University, Sweden

For example she studied how flight attendants are expected to remain calm while irate passengers are rude and make excessive demands. Flight attendants are not paid for this emotion work. They are expressly paid to provide customer service. In a work context, emotional labor refers to the expectation that a worker should manipulate either her actual feelings or the appearance of her feelings in order to satisfy the perceived Emotional labor is about supporting students as they experience alienation, marginalization and trauma, which prevent them from working to their full potential. Faculty members who perform emotional labor have open-door policies for our hurting students.

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Sociological Review, 37: 15–42. Google Scholar; James, 1992 James N. 1992. Care = organisation + physical labor + emotional labour.

Sociological Review, 37: 15–42. Google Scholar; James, 1992 James N. 1992. Care = organisation + physical labor + emotional labour. Sociology of Health & illness, 14: 488–509.